RIM is defined as the process of remotely managing IT infrastructure such as servers, network devices, storage, applications, virtualization, desktops and others, with RIM model to reduce costs by 30-40% using the six key elements of RIM:

Know-All-Edge Networks RIM helps :

consolidate and integrate your IT Operations Management (ITOM) and IT Service Management (ITSM) tools
Automate processes
Re-organize to a shared services model to exploit economies of scale and scope
Use offshore delivery
Institute best practices
Use agile engagement models.